Warranty Service Guidelines

Common reasons for warranty denial include mechanical damage, thermal damage (e.g., burned traces, exploded chips, soot on the surface of the boards), removal or damage of seller or manufacturer stickers, and the absence of a warranty card and purchase documents. Checking for these factors is always the first step in addressing warranty issues. If you are unsure of your skills in assembling, disassembling, or upgrading a computer, it’s best to contact specialists, including ours, to handle such tasks. This will save you time and money.

Frequently Asked Questions Regarding Warranty Service:

• “What does warranty service for a computer cover?”
  Warranty service typically includes the repair or replacement of components that have failed due to manufacturing defects, such as the motherboard, processor, video card, and other components. Labor costs for repair are usually covered under the warranty.

• “How can I check if my computer is still under warranty?”
  You can check the warranty period in the documents that came with the computer or on our website using your device’s serial number.

• “What damage is not covered by a computer warranty?”
  Warranty usually does not cover mechanical damage, damage caused by improper use or unauthorized modifications, or damage caused by natural disasters.

• “What is the warranty period for my computer?”
  The warranty period varies depending on the manufacturer and model of the computer, typically ranging from 1 to 3 years.

• “What documents are needed for warranty repairs?”
  You may need a warranty card and proof of purchase for warranty repairs.

• “How can I extend the warranty on my computer?”
  Some manufacturers offer extended warranty programs for an additional fee.

• “What if my computer is broken but the warranty has expired?”
  In this case, you can contact us or another authorized service center for paid repairs.

• “Can I replace computer components myself and keep the warranty?”
  Usually, self-replacing components without manufacturer authorization will void the warranty. It is recommended to consult us before replacing any components.

• “What consumables are not covered by the warranty?”
  Warranty typically does not cover consumables like cartridges, ink, and paper.

• “How can I protect my computer from damage during a storm?”
  To protect your computer from damage during a storm, it is recommended to use voltage stabilizers and disconnect the computer from the network during a storm.

Important Note on Printers and Copiers:
The warranty for printers and copiers is often directly tied to the use of only original consumables. To save money, you can use non-original cartridges, remanufactured cartridges, or cartridges refilled by service organizations. You may also replace toner, photoreceptors, and wipers in laser printer cartridges, or refill ink cartridges in inkjet printers. Such tasks require specific technical skills. Incorrect actions during ink cartridge refilling can lead to printer malfunctions, and paid repairs may not be cost-effective. In such cases, you voluntarily waive the right to warranty repairs for printers and copiers.

The best solution is to contact our specialists, and we will help minimize warranty-related problems if possible. Alternatively, we can replace some components to reduce financial expenses compared to replacing the entire device.
All contact information is provided in the “Contacts” section.